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FAQ


Frequently Asked Questions

                                                                                                                                                    

Set-top Boxes

My Receiver can not be turned on, there is no power.
• Check if the power cord is properly connected to the socket and the receiver. 
• Make sure that the main switch on the back of the box is switched on. 

Why the TV does not display a picture?
  Scart:
• Make sure that the scart cable is connected to the TV and your box.  
• Your TV must be switched to the correct input (consult the User Manual of your TV). Also the  
  signal type must be chosen in order to work with your TV. 
  HDMI:
• Make sure that the HDMI cable is connected to the TV and your box.  
• Your TV must be switched to the correct input (consult the User Manual of your TV).  
• Check if the resolution which is set for HDMI can be displayed by your TV, use “V format” button to   
  switch the resolution. 

I have a good picture, but no sound.
• Ensure that “Mute” have not been accidently activated on your box.
• Control the volume on your box and on the TV. 
  HDMI: In case of no sound make sure that your TV is able to decode AC3 bit stream, if not open   
  the “Audio/Video Setting” Menu and change “Digital Audio Out” to “Stereo”

Remote control does not work anymore.
• Check if the batteries are correctly inserted inside the remote control and not discharged. 
• Point the remote control directly to the TV 
• Ensure that there is nothing in between your box and the remote control. 
• Other devices which are very close to the box and bright daylight could affect the reception of the  
  signal 

I want to know the proper code to operate my receiver with universal remote control.
This is a question that can not be answered from our site. There is no general code which works for all universal remote controls. 
To know which code you have to program, consult the user manual of your universal remote.


Low Noise Blocks

What is a feedhorn?
The feedhorn is the part of a satellite dish system which gathers the reflected signal from the dish and focuses it towards the LNB.

What is an LNB?
An LNB - Low Noise Block (also called an LNC- Low Noise Converter), is used for communications (broadcast) satellite reception. 
The LNB is usually affixed either in or on the satellite dish.

What is an LNBF?
An LNBF is an LNB with an integrated feedhorn.

What is a Monoblock LNB?
This design consists of two independent LNBs in a single case. The two LNBs can be automatically addressed with any DiSEqC 1.0 or 
higher receiver. In some cases they can also be addressed with ToneBurst / MiniDiSEqC. However, they are only available for 
satellites with a fixed 3 degree, 4.3 degree, 6 degree …spacing. In Europe, for example, there are monoblock single, twin and 
quad LNBs for the Ku band, which have a pre-defined spacing of 6 degrees (for Astra 1 / Hotbird , for example).

Why can I receive only one satellite with my Monoblock?
Monoblock LNBs are designed for a specific dish size, 80cm for example. If your dish is too small (70cm for example) or too wide 
(90cm for example) it is not possible to receive both satellites together. Please choose the dish size for which the monoblock LNB has 
been designed.

How many LNBs can be mounted on the system?
5 LNBs maximum.

Can I receive 2 satellites with 3 deg. space?
Yes!

What is the widest adjustable satellite space?
It is depending on the dish size, between 20 and 30 deg.

Can I use a Multiconnect LNB on existing installation?
Yes, the LNB neck diameter is 23mm and a 40mm adapter ring is supplied.